In principle, items can be returned within 14 days of receipt*. Please contact firstname.lastname@example.org with the order number, the item in question and the reason for the return. After consultation with the customer service, the goods can subsequently be returned.
The shipping costs for the return are to be borne by the customer. For damaged and obviously carried and used goods we can not refund the full price. We ask for your understanding.
*Reduced items are generally excluded from exchange. If the item in question is defective, please contact email@example.com and after consultation we will refund the amount.
Alturos Destinations GmbH, Ebentalerstraße 140, A-9020 Klagenfurt