In principle, items can be returned within 14 days of receipt*. Please contact with the order number, the item in question and the reason for the return. After consultation with the customer service, the goods can subsequently be returned.

The shipping costs for the return are to be borne by the customer. For damaged and obviously carried and used goods we can not refund the full price. We ask for your understanding.

*Reduced items are generally excluded from exchange. If the item in question is defective, please contact and after consultation we will refund the amount.

Returns to:

Alturos Destinations GmbH, EbentalerstraƟe 140, A-9020 KlagenfurtĀ